Frequently Asked Questions

How can I customize my T-shirt or hoodie?

To customize your T-shirt or hoodie, visit the Customization section on our website htcreatz.com. Place your order, and our team will contact you to discuss design ideas. Once the design is confirmed, we will proceed with customization. The process takes 3-7 days before shipping.

What is the quality of the fabric and print?

We use 100% premium quality heavy cotton for all our T-shirts and hoodies. Our designs are printed using 4K DTF (Direct to Film) printing, ensuring high-resolution, durable, and vibrant prints that last.

How long does shipping take?

shipping typically takes 3-7 business days for standard delivery. Express shipping options are available for faster delivery. A tracking link will be provided once your order is dispatched.

What is your return and exchange policy?

For standard products, we accept returns and exchanges within 7 days of delivery, as long as they are unworn and unwashed. However, to process an exchange, you must provide an unboxing video as proof. Without video proof, no return or refund will be provided. Customized products are non-returnable unless there is a defect or printing issue. Contact our support team if you need assistance.